General planning enquiries

For general planning enquiries, please contact the department's Customer Contact Centre on 136 186 or email

The Customer Contact Centre will either provide you with the advice or refer you to the relevant area for assistance.

Accessing and reading documents

If you have problems accessing any documents on the planning website, please contact us to discuss the best way of providing you with the information. If no contact details are provided on the topic page, please contact the Victorian Government Contact Centre (see details above).

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service on 133 677 or visit

For help with translating and interpreting, please ring the Translating and Interpreting Service (TIS) National on 131 450 or visit

Planning permit applications

Enquiries about permit applications should usually be made to the relevant council as the responsible authority for issuing planning permits.

You can use Know your council to find the location and contact details of councils in Victoria.

If the Minister for Planning is the responsible authority for issuing a planning permit, contact Development Approvals and Design (see contact information below).

Metropolitan and regional planning offices

The department's metropolitan and regional offices support planning across the state, and work in partnership with councils and key stakeholders in a region to deliver state government policies and programs and assess planning scheme amendments.

The regional offices provide a wide range of the department's services, including statutory and strategic planning information. They should usually be the first point of contact about a matter within their region.

Metropolitan planning offices

State Planning Services

Responsible for the following municipalities:  Banyule, Bayside, Boroondoora, Brimbank, Cardinia, Casey, Darebin, Frankston, Glen Eira, Greater Dandenong, Hobsons Bay, Hume, Kingston, Knox, Manningham, Maribyrnong, Maroondah, Melbourne, Melton, Monash, Moonee Valley, Moreland, Mornington Peninsula, Nillumbik, Port of Melbourne, Port Phillip, Stonnington, Whitehorse, Whittlesea, Wyndham, Yarra, Yarra Ranges

Development Approvals and Design

Responsible for:

  • projects of state significance
  • priority projects where the Minister for Planning is the responsible authority or planning authority
  • planning permits in: Port of Melbourne and areas of Melbourne and Port Phillip, where the Minister for Planning is the responsible authority, including the Central Business District, Southbank, Docklands, Fishermans Bend and Dandenong
  • planning in Victoria's Alpine Resorts - Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham, Mt Stirling
  • renewable energy facilities
  • non- government schools

If you have questions or need advice about an area where the Minister is responsible for planning permit decisions, please contact us using the details below.

☎ Phone: 1800 789 386, then Select Option 2
✉ Email:
8 Nicholson Street, East Melbourne 3002
Postal address: PO Box 500, East Melbourne VIC 8002

Regional planning offices

Barwon South West Region

Responsible for the following municipalities: Colac-Otway, Corangamite, Greater Geelong, Glenelg, Moyne, Queenscliffe, Southern Grampians, Surf Coast, Warrnambool

    Phone: 03 5226 4667
    Level 4, 30-38 Lt Malop Street, Geelong VIC 3220
    DX 216048
    Postal address: PO Box 103, Geelong 3220

Gippsland Region

Responsible for the following municipalities: Bass Coast, Baw Baw, East Gippsland, French Island and Sandstone Island, Latrobe, South Gippsland, Wellington

    Phone: 5172 2533
    71 Hotham Street, Traralgon 3844
    (DX 219284)

Grampians Region

Responsible for the following municipalities: Ararat, Ballarat, Golden Plains, Hepburn, Hindmarsh, Horsham, Moorabool, Northern Grampians, Pyrenees, West Wimmera, Yarriambiack

    Phone: 5336 6856
    Level 3, 402-406 Mair Street Ballarat 3350
    (DX 214250)

Hume Region

Responsible for the following municipalities: Alpine, Benalla, Greater Shepparton, Indigo, Mansfield, Mitchell, Moira, Murrindindi, Strathbogie, Towong, Wangaratta, Wodonga

    Phone: 5723 8627 
    89 Sydney Road, Benalla 3672 
    (DX: 219438)

Loddon Mallee Region - Epsom office

Responsible for the following municipalities: Campaspe, Central Goldfields, Greater Bendigo,  Macedon Ranges, Mount Alexander

    Phone: (03) 5430 4755
    Cnr Midland Highway and Taylor Street, Epsom VIC 3551
    Postal address:
    Box 3100, Bendigo DC VIC 3554
    (DX 214506)

Loddon Mallee Region - Mildura office

Responsible for the following municipalities: Buloke, Gannawarra, Loddon, Mildura, Swan Hill

    Phone: 5051 2000
    131 Langtree Avenue, Mildura 3500
    Postal address:
    Box 3100, Bendigo DC VIC 3554
    (DX 217522)

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Page last updated: 05/11/21